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Webinars


The 10 Must-Have Skills for Customer Service Success
(Tuesday, December 2, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Janice Branch

Excel Explained: Look-Up Formulas
(Tuesday, December 2, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: David Ringstrom

Commercial Loan Stress Testing Fundamentals - Community Banks to CCAR Banks
(Wednesday, December 3, 2014 - 1:00 - 2:00 pm ET)
CBC, CPE, NASBA
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Presented By: Peter L. Cherpack

An Employer's Tax Guide to Paying Employees Gifts, Business Expenses, Fringe Benefits and More
(Wednesday, December 3, 2014 - 1:00 - 2:30 pm ET)
CAC, CPE, HRPD, NASBA, CPP/FPC, HR Certification Institute
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Presented By: William Hays Weissman

Regulation DD Examination Manual: Making It Work for You
(Wednesday, December 3, 2014 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Protecting Customer Information: Training For Your Workforce
(Thursday, December 4, 2014 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Top Ten Mistakes on Deposit Compliance Exams
(Thursday, December 4, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Susan Costonis

Key Aspects in Mezzanine Financing
(Thursday, December 4, 2014 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
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Presented By: David P. McLean

What if Employee Engagement Actually Mattered?
(Thursday, December 4, 2014 - 11:00 am - 12:00 pm ET)
1.25 CE Credits
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Presented By: Christy Crawford

Payroll: Preparing for Year-End
(Monday, December 8, 2014 - 1:00 - 2:30 pm ET)
CPE, AIPB, HRPD, NASBA, CPP/FPC, HR Certification Institute
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Presented By: Mary H. Angelbeck

Writing High-Impact Executive Summaries
(Monday, December 8, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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2014 Payroll Changes
(Monday, December 8, 2014 - 1:00 - 2:30 pm ET)
CPE, AIPB, HRPD, NASBA, CPP/FPC, HR Certification Institute
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Presented By: Mary H. Angelbeck

Scripting the New Account Interview for Compliance
(Tuesday, December 9, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Handling Loan Applications - What can go wrong?
(Tuesday, December 9, 2014 - 2:00 pm - 3:30 pm ET)
2.5 CE Credits
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Presented By: Susan Costonis

Regulation CC: Update and Review of Final Rules
(Exact Date TBD - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Deborah Crawford

BSA Red Flags for Money Laundering
(Thursday, December 11, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Christy Crawford

Reg E Compliance – How Expensive is a Mistake?
(Thursday, December 11, 2014 - 2:00 pm - 3:30 pm ET)
2.5 CE Credits
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Presented By: Susan Costonis

Establishing an Enterprise Risk Management Program
(Thursday, December 11, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Ryan Rasske

Creating a Payroll Manual: Putting Your Procedures Into Writing
(Thursday, December 11, 2014 - 1:00 - 2:30 pm ET)
CAC, CPE, AIPB, HRPD, NASBA, CPP/FPC, HR Certification Institute
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Presented By: Julie A. Pace

Review and Update of Important Dodd-Frank Provisions
(Thursday, December 11, 2014 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
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Presented By: Marc D. Patterson

Don't Mess With the U.S. DOL: Payroll Compliance Strategies for 2015
(Monday, December 15, 2014 - 1:00 - 2:30 pm ET)
CLE, CPE, AIPB, NASBA, CPP/FPC, HR Certification Institute
Email us to Register!
Presented By: Susan Gross Sholinsky

Excel Explained: Internal Control
(Monday, December 15, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: David Ringstrom

IRS Information Reporting: What You Need to Know About the Rules and Forms
(Tuesday, December 16, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Carl Pry

Compliance Perspectives: A Monthly Update
(Tuesday, December 16, 2014 - 2:00 pm - 3:00 pm ET)
1.25 CRCM Credits
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Presented By: Carl Pry

Current Issues in Taxation of Financial Institutions
(Tuesday, December 16, 2014 - 1:00 - 2:30 pm ET)
CBC, CPE, NASBA
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Presented By: Kevin Powers, CPA

Compliance Perspectives: A Monthly Update
(Tuesday, December 16, 2014 - 2:00 pm - 3:00 pm ET)
1.25 CRCM Credits
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Presented By: Carl Pry

Board of Director Training: Lending Compliance
(Tuesday, December 16, 2014 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

BSA for the Frontline
(Wednesday, December 17, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Christy Crawford

Fair Lending Issues in Indirect Lending
(Wednesday, December 17, 2014 - 2:00 pm - 3:30 pm ET)
2.5 CE Credits
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Presented By: Susan Costonis

Using Business Tax Returns to Analyze Lending Requests
(Wednesday, December 17, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CLBB credits
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Presented By: Vin DiCara

Foreclosing on Secured Collateral: What You Need to Know
(Wednesday, December 17, 2014 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
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Presented By: William R. Wyatt

Commercial Foreclosure Due Diligence Checklist: What to Do Before, During, and After Foreclosure
(Thursday, December 18, 2014 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
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Presented By: Francis L. Keldermans

ALERT! New W-8BEN, W-8BENE and W-9
(Thursday, December 18, 2014 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Opening Deposit Accounts: Types of ID
(Thursday, December 18, 2014 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Christy Crawford

Regulation CC Examination Manual: Making It Work for You
(Wednesday, December 31, 2014 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Compliance Perspectives
(Thursday, January 1, 2015 - 2:00 pm - 3:00 pm ET)
1.25 CRCM Credits
Email us to Register!
Presented By: Carl Pry

BSA/AML Examination Manual: Making It Work for You
(Tuesday, January 6, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Best-Ever Compliance Checklists for Consumer Loans
(Tuesday, January 6, 2015 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Anne Lolley

Social Media Compliance: What’s Your Bank’s Risk in 2014?
(Wednesday, January 7, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

New Technology and the Fair Debt Collections Practices Act
(Wednesday, January 7, 2015 - 1:00 - 2:00 pm ET)
CBC, CLE, CPE, NASBA
Email us to Register!
Presented By: Shawn P. McClure, Esq

Successful Collections: Scripting to Collect in Full & Meet Reg Compliance!
(Thursday, January 8, 2015 - 2:00 pm - 3:30 pm ET)
2.5 CE Credits
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Presented By: Greg Souther

Do's and Don'ts of Signature Card Contracts
(Thursday, January 8, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

BSA Series: Revisiting CIP with New CDD Rules Pending
(Friday, January 9, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Remote Deposit Capture: Capturing the Risk
(Tuesday, January 13, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

When Your Customer's Name and TIN Do Not Match
(Wednesday, January 14, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Inclement Weather Pay Policies
(Wednesday, January 14, 2015 - 1:00 - 2:30 pm ET)
CLE, CPE, AIPB, HRPD, NASBA, HR Certification Institute
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Presented By: Douglas J. Farmer, Esq.

Your FCRA Exam, Your Agency & the CFPB - How to Prepare
(Wednesday, January 14, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Greg Souther

Complaint Management: Training for the Frontline
(Thursday, January 15, 2015 - 2:30 pm - 4:30 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Commercial Loan Guarantees
(Thursday, January 15, 2015 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
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Presented By: Morgan T. Jones

Title Issues for Lending Professionals
(Tuesday, January 20, 2015 - 1:00 - 2:30 pm ET)
CBC, CLE, CPE, NASBA
Email us to Register!
Presented By: Lisa A. Petersen

Reading Credit Reports, Preventing Application Fraud, Credit Scores, and Compliance, Compliance, Compliance!
(Wednesday, January 21, 2015 - 2:00 PM - 4:00 PM ET)
2.5 CE Credits
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Presented By: Greg Souther

Jeopardizing Exempt Status
(Wednesday, January 21, 2015 - 1:00 - 2:30 pm ET)
CAC, CLE, CPE, HRPD, NASBA, HR Certification Institute
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Presented By: Michael A. Pavlick

Understanding UCC Article 9 Foreclosures
(Thursday, January 22, 2015 - 1:00 - 2:30 pm ET)
CAC, CBC, CLE, CPE, NASBA
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Presented By: Hugh McCullough

Vendor Management Compliance: Following the New OCC Risk Management Guidance
(Tuesday, January 27, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Enterprise Risk Management: Implementing a Workable Program
(Wednesday, January 28, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Customer Complaints & the CFPB!
(Thursday, January 29, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE credits
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Presented By: Greg Souther

Wage Payment Irregularities: How to Avoid Costly Mistakes
(Friday, January 30, 2015 - 1:00 - 2:30 pm ET)
CLE, CPE, AIPB, NASBA, HR Certification Institute
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Presented By: Anne E. Martinez

Call Report for Banks: Basel III & Other Recent Changes
(Tuesday, February 3, 2015 - 11:00 am - 1:00 pm ET)
2.5 CRCM credits
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Presented By: Ann Thomas

Cultivating Customer Loyalty
(Wednesday, February 4, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Greg Souther

Establishing and Analyzing Payroll Benchmarks and Metrics
(Wednesday, February 4, 2015 - 1:00 - 2:30 pm ET)
CPE, AIPB, HRPD, NASBA, HR Certification Institute
Email us to Register!
Presented By: Dayna J. Reum, CPP, FPC

Branch Signage Compliance: Your One Stop Sign Shop
(Thursday, February 5, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Opening Accounts for Nonresident Aliens: New W-8BEN, W-8BEN E and Due Diligence Rules
(Friday, February 6, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Customer Complaints: Hidden Opportunities to Improve Your Compliance Management System
(Tuesday, February 10, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Understanding and Using Credit Scores, Adverse Action Notices, & FCRA/FACTA Compliance
(Wednesday, February 11, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Greg Souther

Fundamentals of SBA Lending: Documenting, Closing and Funding the SBA Loan
(Wednesday, February 11, 2015 - 1:00 - 2:30 pm ET)
CAC, CBC, CLE, CPE, NASBA, Bankers
Email us to Register!
Presented By: Thomas L. Hofstetter

BSA Series: Opening Accounts for Marijuana Related Businesses
(Friday, February 13, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Regulation CC - Checks and Holds
(Tuesday, February 17, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
Email us to Register!
Presented By: Deborah Crawford

Bank Call Report Preparation for Beginners - Five Part Webinar
(Monday, February 23, 2015 - 11:00 am - 1:00 pm ET)
12.5 CE Credits
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Presented By: Ann Thomas

CRA Game Plan
(Tuesday, February 24, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Susan Costonis

Deposit Compliance Disclosures: Who Gets What, When, and How
(Exact Date TBD - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Board of Director Training: Deposit and Bank Secrecy Act Compliance
(Exact Date TBD - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Robbery Procedures, Counterfeit and Fraudulent Items
(Tuesday, March 3, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Christy Crawford

Mobile Banking Compliance
(Wednesday, March 4, 2015 - 2:00 PM - 3:30 PM ET)
2.5 CE Credits
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Presented By: Brandy Lalla

Understanding Signature Cards and Account Agreements: Account Titling, Ownership & Access
(Thursday, April 16, 2015 - 11:00 AM - 12:30 PM ET)
2.5 CE Credits
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Presented By: Deborah Crawford

18 Compliance Tasks of the New Account Interview
(Tuesday, June 9, 2015 - 11:00 AM - 12:30 PM ET)
2.5 CE Credits
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Presented By: Deborah Crawford

Regulation CC - Checks and Holds
(Tuesday, July 7, 2015 - 11:00 am - 1:00 pm ET)
2.5 CE Credits
Email us to Register!
Presented By: Deborah Crawford

W-9, W-8BEN and W-8BEN-E:
(Tuesday, August 4, 2015 - 11:00 AM - 12:30 PM ET)
2.5 CE Credits
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Presented By: Deborah Crawford

(Tuesday, January 1, 2222 - - ET)
Email us to Register!
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Calendar


Testimonials

Your presentation is very informative and will be useful.

Thanks

--Sammy S.
Fifth Third Bank

We purchased the training CD “The CFPB Ruling on UDAAP & Collecting Past Due Accounts” and used it for training our consumer collections staff and Commercial Lenders today.

We found it very informative.
--Debra C.
Magyar Bank

Hi Greg, You had a great webinar yesterday, with lots of good tips.

Thanks again, Great Webinar.
--Kim B.
Isabella Bank

Thank you, it was very helpful.
--Deborah K.
The First State Bank

I enjoyed your webinar and felt like I gained a lot of insight from it. Thank you.
--Susan S.
Guaranty Bank

Hi Greg,
Thanks for your email. I found the seminar yesterday informative.
You had some good ideas about scripts, structure and prioritizing.
I liked your comment at the end about trying to implement three things. That should be manageable.
Sometimes it’s the subtle things that make the difference. I anticipate trying your formal then informal approach in letter-writing.
Thanks for making yourself available for questions.
--Claire W.
Ambler Savings Bank

Thank you for your presentation today. I learned a lot.
Thanks again.

--Rufus S.
AFB&T